University of Twente Student Theses


'The algorithm says no' : a study into algorithmic governance in public agencies

Groot, M.A. de (2020) 'The algorithm says no' : a study into algorithmic governance in public agencies.

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Abstract:In this research, the perception of public agencies towards algorithmic governance will be examined. In the context of public agencies in the Netherlands, the view towards algorithmic governance and differences among those views will be researched. The main research question in this paper is: How can differences in perceptions of algorithmic governance in public service delivery be explained? Regarding the methodology for this research, an interpretive research design will be used. Looking at data collection, there will be qualitative data gathered which stems from official documents. As for the relevance of this paper, it has to be noted that with the novelty of algorithmic governance, especially within public agencies, little is yet known about how public agencies look at algorithmic governance and the use of it. In a practical sense, this study could be used for further developing a responsible way of dealing with algorithmic governance in public agencies, as there are risks involved in the use of it, especially when it involves the day-to-day life of citizens. This study therefore hopes to shine a light on how algorithmic governance is perceived by public agencies in light of the delivery of their specific public service and what the explanations are for these perceptions. Coming to a short explanation of what will be done in the remainder of this research, there are first a few notes about methodology need to be addressed. The research questions in this research will be answered through a comparative case study, after which a content analysis will be used to make sense of the findings. Also, this research involves the use of qualitative data, which is analyzed through with a self-produced coding scheme.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Programme:Management Society and Technology BSc (56654)
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