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Using process mining to compare different variants of the same reimbursement process : A case study

Schrijver, G. (2020) Using process mining to compare different variants of the same reimbursement process : A case study.

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Abstract:Many organisations have procedures in place for reimbursing their employees' work-related travel expenses. This research aims to show that process mining event logs from these reimbursement processes can be valuable to organisations by performing a case study on a representative travel expense declaration and reimbursement procedure at the Eindhoven University of Technology. The focus is on comparing characteristics of the reimbursement process for domestic and international declarations. With the help of process mining, non-trivial differences are found between the occurrence frequencies of various events and the time between various steps in the processes. Through validation with the process owner, these could lead to actionable insights and therefore value for the organisation.
Item Type:Essay (Bachelor)
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:54 computer science
Programme:Business & IT BSc (56066)
Link to this item:http://purl.utwente.nl/essays/82009
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