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A maturity level assessment of process mining bottleneck analysis techniques

Slooten, N. van (2020) A maturity level assessment of process mining bottleneck analysis techniques.

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Abstract:Solving bottlenecks can increase the performance of processes. One way to detect bottlenecks is by using process mining techniques. This research focuses on bottleneck analysis using process mining. The goal is to provide a way to analyze process mining bottleneck analysis techniques. This is done by presenting a conceptual framework that classifies the state-ofthe-art based on how mature a bottleneck analysis by using process mining techniquesis conducted. The proposed maturity levels are Detect, Predict, and Recommend. The results indicated that most research is about detecting bottlenecks only, while limited attention is given to prediction and recommendation techniques. Therefore, researching prediction and recommendation techniques is a possible future research direction. The presented framework is validated through a demonstration that shows how process mining bottleneck analysis techniques can be applied in practice. The framework can be used to check for a case which maturity level suits.
Item Type:Essay (Bachelor)
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:54 computer science
Programme:Business & IT BSc (56066)
Link to this item:http://purl.utwente.nl/essays/82086
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