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Assessing the use of process mining techniques to monitor the work process of commercial drivers

Cutina, Jennifer (2020) Assessing the use of process mining techniques to monitor the work process of commercial drivers.

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Abstract:Process mining techniques have been applied to practical use cases within several domains. However, very few studies demonstrate the applicability of process mining within the logistics domain. Therefore, this research aims to apply process mining techniques to monitor the work process of drivers at a logistics and transportation company. The case study is carried through the steps mentioned in the PM2 framework. The results obtained through process mining techniques are rendered inconclusive due to missing data and data quality issues. To solve this, we introduce a novel approach by positioning process mining within an industry data-sharing model, namely the OTM. The results from the case study are relevant to the logistics industry and the use of OTM for process mining can be used for further knowledge development.
Item Type:Essay (Bachelor)
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:54 computer science
Programme:Business & IT BSc (56066)
Link to this item:http://purl.utwente.nl/essays/82235
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