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Effective human-robot collaboration in the industry 4.0 context : implications for human resource management

Molitor, M.M. (2020) Effective human-robot collaboration in the industry 4.0 context : implications for human resource management.

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Abstract:This paper investigates effective human-robot collaboration (HRC) and presents implications for human resource management. A review of current literature on human resource management in the industry 4.0 showed that there is limited research on human-robot collaboration in hybrid teams and even less on management of these teams. In order to fill this gap in the literature, this paper investigates factors affecting intention to collaborate with a social robot by conducting a Vignette study. We hypothesised that six technology acceptance factors inspired by the UTAUT (Venkatesh et al., 2013) and the TAM (Davis, 1989); Performance Expectancy, Trust, Effort Expectancy, Social Support, Organisational Support and Computer Anxiety would significantly affect a users’ intention to collaborate with a social robot. Furthermore, we hypothesised a moderating effect of a particular HR system, either productivity-based or collaborative. Using data from 109 men and women, this study tested the effect of the aforementioned variables on a users’ intention to collaborate with the social robot. Findings were analysed using a Confirmatory Factor Analysis, Hierarchical Multiple Regression and ANOVA. We found that Performance Expectancy, Effort Expectancy and Computer Anxiety significantly affect the intention to collaborate with a social robot. A significant moderating effect of a particular HR system was solely found for Performance Expectancy. Our findings expand the current HRM literature since technology acceptance models are partly applicable in the context of smart technologies in the industry 4.0 and support understanding employees’ intention to collaborate with these technologies. Human resource management can support human-robot collaboration by a combination of comprehensive training and education, empowerment and incentives supported by an appropriate HR system.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/82586
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