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Adaptability in undercover operations : the relationship between adaptability and rapport

Kleppe, S.H. (2020) Adaptability in undercover operations : the relationship between adaptability and rapport.

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Abstract:The present study examined the relationship between adaptive responses, perceived rapport, and goal achievement in the context of covert police work. An experimental paradigm was developed in which participants took on the role of an undercover agent. The agents completed three missions which included an objective, an expectation, and an expectancy violation. The expectancy violation was designed to elicit adaptive responses from the agents by changing the situation unpredictably, which required the agents to spontaneously adjust their strategy to achieve the goal. The degree to which the agents appropriately adjusted their behaviour to effectively respond to the new and uncertain situations is referred to as adaptability. The agents had to interact with another participant in each scenario to accomplish their goal. How well the agents were able to develop an initial social connection and positive atmosphere was measured as rapport. The outcome showed that in a specific changing, new, and uncertain situation where the agent could achieve their objective with the help of another individual, a) adaptability and perceived rapport are positively correlated, and b) perceived rapport is a predictive factor in goal achievement. This effect was no longer found in situations where the goal was perceived as more challenging.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
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