University of Twente Student Theses


Emotional intelligence and job performance in Agile teams

Sleurink, C. (2020) Emotional intelligence and job performance in Agile teams.

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Abstract:‘Agile’ is a relatively new organisational approach to establish highly autonomous, self-managing teams. Originating from the world of software development, the agile approach is now increasingly and successfully being adopted by other sectors as well. As opposed to more hierarchical, traditional approaches to teamwork, agile team members are expected to interact frequently and intensively with different stakeholders. With agile teams being highly people and teamwork oriented, emotions play an important role in the success and performance of the individual agile team member. By employing a unique combination of survey and video-observed data, this thesis aims to explore the relationship between emotional intelligence and job performance of agile team members. Video observed coding of 17 agile team meetings, linear regression analyses and hypothesis testing were performed on a maximum sample size of 50 agile team members in a large Dutch commercial organisation. Results show a moderately positive relationship between self-rated emotional intelligence and job performance. A secondary aim of this thesis was achieved by providing practical recommendations to improve the recently developed observed emotional intelligence codebook by van Gorp (2018).
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology, 85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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