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Facilitating the incorporation of HF practice in a corporate design process through qualitative and consensus analysis

Smit, E.S. (2020) Facilitating the incorporation of HF practice in a corporate design process through qualitative and consensus analysis.

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Abstract:Thales Hengelo noted that Human Factors (HF) got increased attention from their customers. Thales’ need for a structured, improved HF process that complements their design process and focuses on internal maintainers became more apparent. The request was thus to consider their current HF approach and propose recommendations to improve so that it would be effective, future-proof and applicable. This study is aimed at providing Thales Hengelo with such recommendations and is divided into three phases. Starting from the set requirements, the first phase consists of a theoretical background. The output of this phase was to lay a theoretical foundation when integrating HF. The second phase consists of mapping the current HF process within Thales Hengelo through reviewing internal documentation and interviewing stakeholders. The current process is explained, and recommendations are given. The third phase is aimed at reaching consensus on the recommendations. This was done through an offline questionnaire, an in-depth interview, and an online survey. Results are presented, followed by a general discussion of the research. As most recommendations were deemed applicable by respondents, the final result is a well-evaluated list of recommendations for Thales Hengelo. These recommendations can be implemented to form a structured, future-proof effective HF process.
Item Type:Essay (Master)
Clients:
Thales Hengelo, Hengelo, The Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
Link to this item:http://purl.utwente.nl/essays/82740
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