University of Twente Student Theses


Web Accessibility : incorporating user requirements into a guide for usable web accessibility

Steinebach, Teresa (2020) Web Accessibility : incorporating user requirements into a guide for usable web accessibility.

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Abstract:Although research on web accessibility has been conducted for more than 20 years and has produced various approaches and checklists, the concept has not yet been established as a standard non-functional requirement in web and software development, nor in processes and projects of organizations. Moreover, its added value for all users has not been understood either. This research proposes a guide for organizations to address and implement accessibility in web applications and to improve the user experience. It provides fundamental and detailed knowledge on the definition and differentiation of web accessibility and usability, on user groups and their needs, legal obligations, user-centered accessibility requirements and test procedures. The results are based on a systematic literature review, empirical research, a case study, user testing and interviews. The contributions of this research to theory and practice are manifold. Among others, the guide serves as introduction and reference work for practitioners and raises awareness for the needs of users with and without disabilities. In terms of research, it provides state of the art theoretical knowledge on the concept, regulations, user requirements and key issues that should be addressed in future in order to promote accessibility and ensure its establishment in the web.
Item Type:Essay (Master)
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:54 computer science, 70 social sciences in general, 85 business administration, organizational science
Programme:Business Information Technology MSc (60025)
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