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Digitalization of HRM : a study of success factors and consequences in the last decade

Mosca, Maria (2020) Digitalization of HRM : a study of success factors and consequences in the last decade.

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Abstract:Purpose: In recent years we have seen an increasing use of digital tools within organizations. Obviously, digitalization also had a strong impact on the HRM function. The fundamental objective of this study is to identify the factors that determine the success of the digitalization of HRM and define its consequences. To answer this research question: "What are the factors that determine the success of the digitalization of human resource management (function) and its consequences during the last decade as highlighted by existing literature on the subject?", we have studied the literature produced on this topic in the ten years (2010-2020). Methods: A systematic bibliographic search was conducted in order to obtain the literature relating to the digitalization of HRM. We initially made a preliminary list of articles through the Google Scholar search database. The articles obtained were then analyzed and filtered on the basis of pre-established criteria. Results: Based on the study conducted, we can say that the existing literature on the subject focuses more on the study of the consequences of the digitalization of HRM, while the study of the factors that determine its success is still limited. Using the TOP model, we grouped the factors into three different categories: technological, organizational and people factors. As regards the consequences of digitalization, these were analyzed by dividing them into positive and negative consequences. Finally, through the study of empirical articles, the conditions to be respected to obtain a good HRM digitalization were also traced. Conclusions: Digitalization is becoming increasingly important for the HR function which has the ability to simplify, accelerate and economize the activities it carries out. However, these digital transformation benefits need to be weighed while also considering the negative implications, such as data security issues. Technological, organizational and people factors are essential to successfully implement new digital technologies within the organization, but it is equally important to be able to meet certain conditions. In conclusion, we can say that through this work we are able to provide an overview of the most important factors for the success of HRM digitalization and its consequences. This work can represent a basis for further deepening knowledge in this field trying to understand how these factors can be best balanced in the implementation of new HR technologies.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Programme:Business Administration MSc (60644)
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