The home care clients' values for satisfaction: Assessing the values of frail older adults with home care services.

The goal of this study is to identify important values for the client that are related to satisfaction and value-in-use, in order to improve client perceived quality. This information could be useful in achieving better client outcomes. The research question is; What are important values for the client in a home care setting that affect satisfaction? In order to answer the research question, this paper will start with a literature review on the characteristics of client satisfaction, value-in-use and measuring satisfaction. Additionally, several interviews will be conducted to find out what need to be measured to improve the clients’ satisfaction.