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The home care clients' values for satisfaction: Assessing the values of frail older adults with home care services.

Kolfoort, M. (2020) The home care clients' values for satisfaction: Assessing the values of frail older adults with home care services.

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Abstract:The goal of this study is to identify important values for the client that are related to satisfaction and value-in-use, in order to improve client perceived quality. This information could be useful in achieving better client outcomes. The research question is; What are important values for the client in a home care setting that affect satisfaction? In order to answer the research question, this paper will start with a literature review on the characteristics of client satisfaction, value-in-use and measuring satisfaction. Additionally, several interviews will be conducted to find out what need to be measured to improve the clients’ satisfaction.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Programme:Business Administration MSc (60644)
Link to this item:https://purl.utwente.nl/essays/83026
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