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Quitting intentions of crisis line volunteers : to which extent do they exist and how suitable are distress and work engagement to explain them?

Itta, M.P. (2020) Quitting intentions of crisis line volunteers : to which extent do they exist and how suitable are distress and work engagement to explain them?

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Abstract:Volunteer helpers are a required population, because they do address the need for nonprofessional social support. Despite needed, this form of help is often not sufficiently available, due to the high quitting rates of volunteers. This study does examine crisis line volunteers (CLV), a volunteer population, which does provide social support over distance, with regard to their intention to stay. Moreover, this study does examine distress and work engagement in this context, if former does interaction with intention to stay and if latter does moderate the relationship. CLV, working for a large support-providing organization in the Netherlands (n = 541), were sampled and this studies variables raised. Outcomes showed, that CLV are adequately minded, to continue their social support, concerning the long-term. Outcomes showed further, that distress was slightly enhanced and work engagement lowered, compared to other volunteer and the general population. The quitting tendencies was, therefore, not confirmed, but this study was not able to exclude, that quitting did happened in the first few weeks, after their debut. The claim, that providing social support does enhance the distress level, was confirmed partly, as its negative relationship with intention to stay, but work engagement did not moderate it. Recommendations for fallow-up studies are provided.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
Link to this item:http://purl.utwente.nl/essays/83043
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