University of Twente Student Theses


Spatial enterprise planning – business geographic processing

Owoeye, Tomiwa Eunice (2020) Spatial enterprise planning – business geographic processing.

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Abstract:With the use of GIS technology, the insurance business process has evolved from just digital filing of forms for insurance processes to geo-targeted processes and decision making with geospatial techniques. Making use of analytics and resource planning systems to improve the determination of premium payable and increase efficiency in claim management are examples of these techniques. Using a spatial enterprise resource planning system (ERP) helps achieve the automation and optimisation of insurance business processes (BP), especially in critical processes like premium calculation and claims management. This research gives a detailed approach to the integration of location intelligence (LI) into the ERP system developed for insurance BP. It also enumerates the several benefits achieved from this integration, one of which involves providing an insurance organisation with a competitive edge amongst organisations. The ERP system ERPNext was selected for the implementation of this integration due to its market-leading creative and dynamic environment for developing individual applications, with Python as its core, the use of MariaDB as its database and the ease of extending an existing insurance application system using Representational State Transfer API (REST API). Furthermore, the integration of the location factor into the insurance application built on ERPNext gave more insights in the influence of the location of the policyholder on the amount of premium payable and the frequency at which claims are submitted. With proceedings from this research work, insurance stakeholders can make improved decisions regarding all the insurance BP within the organisation.
Item Type:Essay (Master)
Faculty:ITC: Faculty of Geo-information Science and Earth Observation
Programme:Geoinformation Science and Earth Observation MSc (75014)
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