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The Dynamics of an Offender’s Gaze Behavior During an Apology Within Victim-Offender Mediation

Czerny, J. (2021) The Dynamics of an Offender’s Gaze Behavior During an Apology Within Victim-Offender Mediation.

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Abstract:Victim-offender mediation (VOM) establishes communication between victim and offender, with a mediator being present (Hansen & Umbreit, 2018). Thereby, VOM can potentially lead to positive outcomes for both parties, e.g. a reduction of anxiety in the victim (Zebel, 2012) and decreased offender recidivism (Nugent et al., 2001). This research entailed 2 studies which investigated a) possible determinants of an offender’s eye contact during an apology within VOM (Study 1, Eye tracking study) and b) the impact of this eye contact on the victim’s evaluation of an apology (Study 2, Online survey). Moreover, a VOM encounter can take place either directly (face-to-face), or indirectly (e.g. video messages). During both studies, we tested whether direct versus indirect VOM influenced the proposed main effects. The outcomes of experiment 1 and 2 could not yield convincing evidence that supported our expectations. Still, we could find some (marginally significant) patterns which indicated that the experience of stigmatizing shame during VOM might decrease eye contact during an apology and thereby, lead to less perceived sincerity.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
Link to this item:http://purl.utwente.nl/essays/85651
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