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Improving the satisfaction with Systems Engineering at a general contractor an application of Systems Engineering in the construction industry

Adriaans, Vera (2021) Improving the satisfaction with Systems Engineering at a general contractor an application of Systems Engineering in the construction industry.

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Abstract:This study explores the bottlenecks faced by general contractors in the construction industry when applying the technical processes of Systems Engineering (SE). The goal is to clarify the dissatisfaction among SE experts of a general contractor regarding SE application and to offer advise on how to improve it. To assess the SE application at general contractors, a single case study is conducted through interviewing 8 respondents on the bottlenecks experienced at their organisation and the associated causes and consequences, using the Delphi method. From this study, 6 main bottlenecks have appeared as the greatest sources of dissatisfaction, being (1) partners performing their SE tasks too late, (2) shortage of management support, (3) knowledge shortage of on-site employees, (4) employees performing the verification too late, (5) uncertainty about validation and (6) difficulties with the use and operation of the RMS. This paper also advises on proposals for the improvement of the indicated bottlenecks, so the level of dissatisfaction regarding SE application can be reduced.
Item Type:Essay (Master)
Faculty:ET: Engineering Technology
Subject:56 civil engineering
Programme:Construction Management and Engineering MSc (60337)
Link to this item:https://purl.utwente.nl/essays/85704
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