University of Twente Student Theses


How can process mining be used to identify Robotic Process Automation opportunities?

Haan, W.J. (2021) How can process mining be used to identify Robotic Process Automation opportunities?

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Abstract:This thesis aims to create a framework via which organizations can use process mining to find and prioritize processes suitable for improvement through Robotic Process Automation (RPA). Synergies between process mining and RPA are explored, finding that the two technologies supplement each other but also work at different levels of process abstraction. Process mining can enhance the implementation of Robotic Process Automation by increasing process understanding, checking process quality, evaluating the impact of implementation, and by being used as a tool to discover new RPA opportunities. Based on literature a framework is developed for discovering new RPA opportunities through process mining. The developed framework proposes several indicators to measure the potential value of automating each process-step. Using these values, and an estimated cost of implementation, the process-steps can be prioritized to see which should be focused on first. This is an improvement over the currently common manual process selection based on ease of implementation, and can be used to support the business case for RPA. The framework is then applied in a use case at a financial institution, proving to be effective at discovering new opportunities.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:58 process technology, 85 business administration, organizational science
Programme:Industrial Engineering and Management BSc (56994)
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