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Turning data into value : determining which intelligent process automation technologies can be used to automate the process of ordering packaging at Company X.

Holst, T.G.M. van der (2021) Turning data into value : determining which intelligent process automation technologies can be used to automate the process of ordering packaging at Company X.

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Abstract:The process of ordering packaging at Company X is not automated and digitalized but consists of inspections and human actions (tacit knowledge). The number of to be ordered packaging is based on a daily physical check by one employee per production location. As a result, the entire packaging procurement policy depends on that one employee. Company X's wish is to have an automated process for data-driven order decisions to save time and to have the Purchasing Department take ownership of the process. This research focuses on determining which IPA technologies could help Company X to automate their process of ordering packaging. The following research question is answered: What Intelligent Process Automation technologies can be used to automate the process of ordering packaging at Company X? A new process has been proposed and validated by the experts. The outcome of this research is that the proposed process can be carried out by the IPA technology Robotic Process Automation (RPA). This research shows that Company X saves more than two hours a day on ordering packaging when the proposed process is executed with RPA. This also reduces the costs of resources such as labour costs. Besides, since the proposed process is documented, the tacit knowledge of the process can be taken out and become explicit knowledge.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:58 process technology, 85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/86122
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