University of Twente Student Theses


Making the first contact during crisis negotiations with avatars: help or hindrance?

Haandrikman, Marleen (2021) Making the first contact during crisis negotiations with avatars: help or hindrance?

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Abstract:I have explored the use of avatars differing in the level of anthropomorphism when making the first contact with the person of interest in a crisis negotiation. An online experiment has been set up in which participants have been questioned by a pre-programmed negotiator after they have stolen money from a study association. Students (N = 182) have been randomly assigned to one condition based on a 3 (visual form realism: high anthropomorphic avatar vs. low anthropomorphic avatar vs. control) x 2 (type of crisis: expressive vs. instrumental) between-subjects design. The dependent variables that are measured are rapport, trust, perceived realism and disclosure of information (willingness and actual information provision). Additionally, an interaction by the crisis’ types experienced by the person of interest on rapport and trust is expected, and also a mediation by the avatar’s perceived realism on the disclosure of information. This study showed that the three different visuals did not made a meaningful difference in the established levels of rapport and trust, neither for the avatar’s perceived realism and the participants’ willingness to disclose information. However, it seems that the visuals did had an affect on the information that is provided by the person of interest.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
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