University of Twente Student Theses
Get your brand in line!
Hart, H.E. (2021) Get your brand in line!
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Abstract: | The purpose of this paper is to address the effects of vendor and product congruency within an e-commerce platform. The central assumption of this study is that a congruent state will positively influence consumers' responses. The main finding of this thesis indicated the moderation interaction effect of product congruency * vendor. The result showed that high vendor trust positively influences consumers' perception towards brand trust (platform). |
Item Type: | Essay (Master) |
Faculty: | BMS: Behavioural, Management and Social Sciences |
Subject: | 05 communication studies |
Programme: | Communication Studies MSc (60713) |
Link to this item: | https://purl.utwente.nl/essays/86252 |
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