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Understanding change in organizational routines : a study on the occurrence of change within the testing and assessment routine of teachers in the context of Dutch higher education

Bennink, C. (2021) Understanding change in organizational routines : a study on the occurrence of change within the testing and assessment routine of teachers in the context of Dutch higher education.

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Abstract:This qualitative exploratory study aims to provide a better understanding of the occurrence of change within organizational routines. Educational organizations are a consistent theme when it comes to research on change within organizational practices being treated as routines. The implementation of technology and, more critically, the outbreak of Covid-19 are important factors for changes in educational organizations. To deal with these changes, teachers can modify routines in various ways. Whether teachers engage in change behavior can be explained with the theory of planned behavior. This study provides an explanation of the constitution of change within organizational routines by describing how and why teachers engage in routine change. This is done by focusing on a single routine, namely the routine of testing and assessment in the context of Dutch higher education. Semi-structured interviews were conducted with twenty teachers of six different universities of applied science in the Netherlands. Teachers’ attitude, subjective norm and behavioral control towards change behavior are related to the way in which teachers (not) changed the routine. Interview transcriptions were all coded by applying a deductive coding strategy, after which a cross-case analysis was conducted to analyze interviews. The results showed that the more positive people’s attitude, the more confidence they have in their abilities and the more they feel facilitated by the organization, and the less they perceive a subjective norm to engage in change behavior, the greater and the more complex changes to the routine will be. This research offered valuable contributions for organizations who seek to understand how and why routine changes actually come about. Specially, it provides managers with guidelines to elicit employee’s beliefs about change behavior. This may be used to consider effective change supportive interventions that can enhance both the continuity and efficiency to perform organizational routines.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Educational Science and Technology MSc (60023)
Link to this item:http://purl.utwente.nl/essays/86289
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