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ICT implementation: Comparing theory with practice

Ungerer, L.V. (2021) ICT implementation: Comparing theory with practice.

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Abstract:Purpose: Information and communication technologies (ICT) implementation has become increasingly important for organisations. However, numerous examples exist of ICT implementation failures by unforeseen struggles and factors. Hence, there is need to investigate and construct a clear ICT implementation model that shows the stages an ICT implementation goes through, including factors that could potentially cause success and failure, both from theory and practice. Method: 25 interviews with practitioners were conducted in order to get an overview of the practice. The interviews were focussed on getting to know factors that influence the success or failure of ICT implementation processes. To realise this, the critical incident technique was used throughout the interviews. Results: The literature review showed a specific focus on factors that had to do with management and leadership for both the success and fail factors, while the data from the participants varied. The participants indicated that factors regarding knowledge were very important for the success of an ICT implementation. On the other hand, the results from the participants indicated that failure was mostly caused by factors regarding the employees and management themselves. Conclusion: The factors are gathered in a self constructed ICT implementation process model consisting of five stages, namely: recognition, preparation, pre-implementation, implementation and sustainment. Furthermore, every stage is supplemented by several success and fail factors of importance, both gathered from literature and practice. The model provides practical implications by providing factors that influence ICT implementation performance in each stage of the process.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies, 58 process technology, 85 business administration, organizational science
Programme:Communication Studies MSc (60713)
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