University of Twente Student Theses
Monitoring the Repeated Calls at IKEA
Vlaswinkel, Emma A. (2021) Monitoring the Repeated Calls at IKEA.
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| Abstract: | A large part of the calls which the Customer Support Centre of IKEA is receiving are repeated calls. These calls follow quickly on a previous call by the same customer. A dashboard in PowerBI is created to gain insight into these calls. After this, a case study has been performed to show how the dashboard can be used. |
| Item Type: | Essay (Bachelor) |
| Clients: | CSC IKEA, Groningen, Netherlands |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Industrial Engineering and Management BSc (56994) |
| Link to this item: | https://purl.utwente.nl/essays/86366 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
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