University of Twente Student Theses


All students matter: Unraveling social inclusion practises in Dutch higher education

Massunda, Laulinda (2021) All students matter: Unraveling social inclusion practises in Dutch higher education.

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Abstract:The Netherlands is a popular study destination for international students all around the world. Hence, more Dutch educational institutions are today relatively diverse. For that matter, diversity and inclusion, have become highly relevant. Literature indicates that too little research is conducted on implementing inclusion policies for the international student body in western societies. Furthermore, a comprehensive understanding of social inclusion is lacking. Thus, this explorative case study explores the inclusion policies and strategies, including challenges and opportunities at the University of Twente (UT). Additionally, it reviews the understanding of inclusion through the lenses of students and professionals. The focus is laid on the international student body. Despite not having clear institutionalized policies at the UT, this paper successfully identified policies on various levels. Participants of this study identified 7 elements of social inclusion ranging from a sense of welcome to a sense of belonging. However, the disadvantage of a split understanding of social inclusion is that inclusion practices are unevenly distributed among the campus environment, making it difficult to detect them and move jointly towards inclusiveness. Furthermore, the challenges mentioned relatively outweigh the opportunities, leaving room for improvement. It is proposed to review challenges and address them accordingly. Concluding, a sample definition of social inclusion, well-tailored recommendations, and a framework for implementing future policies, are provided.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies
Programme:Communication Studies BSc (56615)
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