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The psycho-social requirements for trust in human-agent teams

Benerink, Dillen (2021) The psycho-social requirements for trust in human-agent teams.

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Abstract:This study focused on the trust that people have in AI systems. This research experimentally investigated the effect of the human likeness of an AI system and the effect of giving an explanation after making a mistake on the level of trust. This was done in two studies. In the first study, which was carried out online, participants were presented a video of the drone which was either a humanlike or machinelike drone and they rated it on several variables. The second study used a virtual environment where participants had to go on a mission with the drone. Participants were asked to rate the drone on multiple variables and give an indication of the level of trust on several occasions during their mission to study the effect of the explanation and the human likeness. The results of the first study indicated that adding humanlike features to an AI system leads to a higher perceived anthropomorphism, intelligence, likeability and trustworthiness. In the second study, the agent type manipulation proved less effective as the results did not show significant differences between the two types of drones, neither for making a mistake, nor for giving an explanation of why that mistake was made.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
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