Digital Transformation and Automation of the Workspace in Times of Covid-19

This paper aims to analyze the dependency of SMEs on digitalization, how the SMEs coped with Covid-19 crisis. This exploratory study tries to define digitalization, the different levels and variables associated. Multiple semi-structured interviews with owners, CEO’s, IT-managers have been conducted to say something about the IT-infrastrucutre of their company. The evidence collected is outlined in three separate subsections: Before Covid-19, Current situation, and Future Expectations. This research shows that the impact of Covid-19 on SMEs may not be underestimated, it also shows that the SMEs must transform their business models through digital transition in order to not become obsolete.