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The Effect of Communication Errors and Suspect Motive on Interviewers in an Organisational Insider Investigation - The Influence of Conscientiousness on Guilt and Behaviour

Gerwin, Ilona (2021) The Effect of Communication Errors and Suspect Motive on Interviewers in an Organisational Insider Investigation - The Influence of Conscientiousness on Guilt and Behaviour.

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Abstract:This study assessed the impact of factual communication errors and perceived insider suspect motive on an investigative interviewer's behavioural responses and feelings of guilt. Additionally, it was investigated how the personality trait of conscientiousness may act as a predictor and moderator between presumed suspect motive, making a factual error and the interviewer's behavioural and emotional responses. Participants (N = 112) played the role of an interviewer conducting an investigative interview questioning an insider suspect. The study employed a 2 (error: ‘factual error’ vs. ‘no error’) x 2 (motive: ‘deliberate’ vs. ‘accidental’) between-subjects design. The results indicated no effect of the factual error as well as the presumed suspect motive on an interviewer's experience of guilt. Furthermore, no significant interaction between conscientiousness, the factual error and presumed insider suspect motive was found. Moreover, no effect of conscientiousness on the response strategies or experience of guilt after making a factual error was detected, while an additional analysis revealed that guilt led to less use of the contradict response. Therefore, there might not be an effect of presumed suspect motive, error, or conscientiousness on interviewers’ emotional and behavioural responses. Nonetheless, future research is still needed to provide interviewers with tools for adequate communication.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
Link to this item:http://purl.utwente.nl/essays/87358
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