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User satisfaction and trust in chatbots : testing the chatbot usability scale and the relationship of trust and satisfaction in the interaction with chatbots

Waldmann, A. (2021) User satisfaction and trust in chatbots : testing the chatbot usability scale and the relationship of trust and satisfaction in the interaction with chatbots.

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Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
Link to this item:http://purl.utwente.nl/essays/87443
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