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Online mediation : the best of both worlds? Exploring online alternatives to direct and indirect victim-offender mediation using the communication orientation model

Schmidt, J. (2021) Online mediation : the best of both worlds? Exploring online alternatives to direct and indirect victim-offender mediation using the communication orientation model.

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Abstract:In 40-60% of cases offered to be treated in victim-offender mediation (VOM), victims decline the opportunity to meet the offender face-to-face. Alternatively indirect forms to avoid the direct confrontation exist which are often perceived as less satisfying. Online forms of VOM could present an additional alternative, combining the benefits of direct and indirect forms by giving the opportunity to meet the offender without having to face them directly. Therefore, the goal of this study was to explore the extent to which the communication orientation model is applicable regarding online VOM. We assumed that cooperative victims are more likely to participate in richer forms of online VOM (e.g. videoconferencing). Additionally, it was expected that richer communication channels intensify the victims’ communication orientation. A survey among 181 individuals was conducted, including a crime scenario in which the participant had to imagine being a victim receiving the opportunity to participate in VOM. Additionally, participants were presented with an online apology in the form of either a video, audio or written message. A positive shift in the victims’ communication orientation was found after receiving an apology regardless of the used channel, but support for the previous expectations was lacking. Therefore, further research is suggested.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
Link to this item:http://purl.utwente.nl/essays/87471
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