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The Impact of Communication Errors on Interviewer Feelings of Stress and Shame

Ajoori, T.J. (2021) The Impact of Communication Errors on Interviewer Feelings of Stress and Shame.

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Abstract:This study investigates the effects of error making in the context of human resources interviews. The goal of this study is to find out whether interviewer levels of perceived stress and shame after committing a factual error will be higher compared to a no error group in which interviewers did not commit an error. Moreover, it is researched whether the motive of either accidental or deliberate insider threat has an impact on the levels of perceived stress and shame. Additionally, it is hypothesised that levels of stress and shame can predict the behavioural response after making an error. This experimental study consisted of a 2 (error type: error vs no error) x 2 (motive: deliberate vs accidental) between-subjects design, in which participants were randomly assigned to the conditions. Participants were conducting an interview with a suspect who deliberately or accidentally lost information. In the error condition, the interviewer was tricked into making an error, whereas in the no error group no error was made. The participants then filled in two questionnaires to assess their perceived levels of stress and shame. The results showed no significant differences of stress and shame from the error group and no error group and the motive also had no significant effect on the sample. Moreover, stress and shame could not predict the behavioural response. Therefore, this paper provides that individuals do not perceive more stress and shame after making an error in an interviewer context. Nevertheless, future research needs to be conducted in order to accept or reject the current findings of this study.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies
Programme:Psychology BSc (56604)
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