University of Twente Student Theses

Login

Design of a low-fidelity prototype interface for a computerised maintenance management system : a case study for Thales B.V. Hengelo

Poppe, S.M.M. (2021) Design of a low-fidelity prototype interface for a computerised maintenance management system : a case study for Thales B.V. Hengelo.

[img] PDF
950kB
Abstract:Complex systems maintenance management can be supported by using technologies such as computerised maintenance management systems (CMMSs). However, CMMSs face usability issues. To design a usable system, usability standards should be adopted, which are guidelines that aim to improve product acceptability and user satisfaction. This research focused on designing a usable CMMS prototype interface for a vessel’s (ship) complex system as a case study for Thales B.V. Throughout the research, the complex system focus shifted multiple times, due to COVID-19, from general complex systems to TACTICOS: a combat management system from Thales B.V. The structure of the paper is divided into three connected phases: 1) Definition of a framework on issues with complex systems maintenance and CMMSs. A systematic literature review and interviews with stakeholders from a Thales B.V. complex system was performed to identify issues with complex systems maintenance and CMMSs. This resulted in a list of 28 identified issues in total, which were reviewed by participants in a questionnaire. In total, 15 stakeholders participated, from which a list of 5 main issues was identified with complex systems maintenance and CMMSs. 2) Design of a CMMS prototype: A case study for Thales B.V. The list of 5 main issues from phase 1, together with a carried-out task analysis on operators and maintainers performing maintenance tasks in complex systems was used to inform the design of a CMMS prototype for a vessel’s complex system at Thales B.V. 3) Usability testing of the CMMS prototype. Small-scale remote usability testing was performed with 11 stakeholders from Thales B.V. The results indicated a total of 69 feedback remarks, an ‘above average’ score on the system usability scale (SUS) and a ‘below average’ net promoter score (NPS). The feedback remarks were considered in a redesign of the prototype. This research faced three main limitations, from which the most significant one explains that end-users of CMMSs were out of reach. Nonetheless, the phases of method applied can be reused by Thales B.V. in future work when designing a usable CMMS.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
Link to this item:http://purl.utwente.nl/essays/87642
Export this item as:BibTeX
EndNote
HTML Citation
Reference Manager

 

Repository Staff Only: item control page