University of Twente Student Theses


Workload analysis based on event logs

Lin, Jia Zheng (2021) Workload analysis based on event logs.

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Abstract:Digitalization has impacted business processes for many organizations, including accounting firms. One of the changes caused by digitalization is the replacement of manual processes with process automation software systems. These systems support employees with daily tasks. A prominent example of this department is the scan and detect system used in the invoice booking process. The accounting software system supports the department with automating financial administration. Usually, a financial administrator manually enters each data one by one. This ERP system automatically scans and detects information from the invoice and is finally booked in the financial ledger. Despite the automatization, the department is still facing a high workload. The complaints the department receives are from financial administrator’s whose daily work is to book invoices. This paper will focus on the possibilities event logs provide for organizations in the financial industry. The research starts with useful literature to understand the basics of process mining techniques and the benefits of process mining. Then the paper describes the methodology for this particular event log. Finally, the conclusion and the managerial implications of the results are highlighted in the final section. In the end, a direction for the management is suggested for future research.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:83 economics
Programme:Business Administration MSc (60644)
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