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Communication errors in investigative suspect interviews: the difference between avatar-conducted and human-conducted interviews

Haagberg, J.J. (2021) Communication errors in investigative suspect interviews: the difference between avatar-conducted and human-conducted interviews.

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Abstract:This study explored the difference of communication errors between avatar- and human-conducted interviews affecting the rapport between suspect and interviewer, the suspect’s willingness to provide information, the suspect’s trust, and the suspect’s perceived communication competence of the interviewer. To examine this, an online 2 x 2 between-subjects experiment was designed. During the experiment, the participants were asked to imagine themselves in a scenario of having shoplifted clothes. Following, they watched a video of an investigative interview from the suspect’s perspective for which they were asked to imagine themselves being the suspect. Lastly, a follow-up questionnaire examined the dependent variables. The findings indicated no significant main effect for avatar- and human-conducted suspect interviews on the dependent variables. Besides this, there was found a main effect of a communication error on the trust level of the suspect. It was found that the trust of the suspect was significantly lower in the condition where the interviewer made a communication error. However, for the other variables, no significant main effects were found for communication errors. Lastly, this study was not able to detect an interaction effect of the type of interviewer on the relationship between making a communication error and trust, and rapport.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
Link to this item:http://purl.utwente.nl/essays/87825
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