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Understanding the Relationship between Emotional Intelligence, Job Meaningfulness, and Intragroup conflict: An exploratory, mixed- method study on Agile Teams

Schwald, Laura Sofia (2021) Understanding the Relationship between Emotional Intelligence, Job Meaningfulness, and Intragroup conflict: An exploratory, mixed- method study on Agile Teams.

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Abstract:Agile development has increasingly become a common terminology within today’s business world. Given the advantages it can bring to organizations in terms of flexibility, adaptability, and customer interactions, understanding how agile development can be optimized with regards to the complex social interactions has become paramount. This can be particularly true in time-constrained situations or moments of high uncertainty in which emotions come to play a pivotal role. And still, the role that emotions have within such environments remains under-researched. Specifically, scholars suggest that Emotional Intelligence (EI) may carry much potential, being possibly positively correlated to Job Meaningfulness, and reduce aggression and stress levels in the workplace. Hence, through means of a mixed-method analysis and the combination of survey data and unique video observations of four Agile Teams, this thesis sheds light on the relationships between observed EI behaviors, Job Meaningfulness, and situations of conflict. Correlation analyses resulted in a weak, negative relationship between observed EI and Job Meaningfulness. Qualitative findings indicate a connection between destructive feedback, observed EI behaviors and relationship conflict, which greatly depended on the level of threat associated with the feedback. The results underline the need for considering EI in recruitment practices and when issuing negative feedback.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
Link to this item:http://purl.utwente.nl/essays/87991
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