University of Twente Student Theses


Innovation processes in times of a crisis : a research during the COVID-19 pandemic

Sterken, G.T. (2021) Innovation processes in times of a crisis : a research during the COVID-19 pandemic.

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Abstract:The COVID-19 pandemic is causing global disruption with impact on economic, social and political systems. Many organisations are already looking at the post-pandemic era and how their innovation processes are changed. However, organisations found difficulties to identify the impact of the crisis due to the COVID-19 pandemic on their business. The aim of this research is to identify the impact of the current crisis on innovation processes within a Dutch ICT organisation. Based on a literature review, the Eight Essentials are used as a basis to design a framework that enables ICT organisations to analyse their innovation processes. The research consists of two parts: quantitative and qualitative research. A quantitative survey and semi-structured interviews with five directors of the ICT organisation. Innovation is mostly affected in the idea generation and idea evaluation phase of the process. The organisation experienced difficulties to provide sufficient time to generate and share new innovative ideas or solutions with each other. However, the innovation process is not harmed by the migration of technology trends. The organisation can learn from the changes as a result from the crisis to design as early as possible a hybrid innovation process to stay ahead of the competition.
Item Type:Essay (Master)
Topicus, Deventer, The Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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