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Making Sense and Giving Sense: an exploratory case study of line managers' and employees' sensemaking, sensegiving and attributions of a digital assessment tool

Doest, Gijs ter (2021) Making Sense and Giving Sense: an exploratory case study of line managers' and employees' sensemaking, sensegiving and attributions of a digital assessment tool.

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Abstract:The implementation of digital technologies is a complex process, involving many uncertainties and different actors. Ongoing research has been trying to understand digitalization and the effect these different actors have on the successful implementation of new technologies. However, the front-line manager’s role during digitalization is currently still under studied, even though these managers are the last link between organizational management and the workforce. Therefore, this study utilized the concepts of sensemaking and sensegiving to further understand the critical role of line managers during digital change, and their effect on the workforce. Additionally, aspects of attribution theory were used as a complement to gain deeper insights on how line managers and employees form causal explanations and how these attributions impact their behavior/attitudes. More specifically, the study aimed to discover how sensemaking and sensegiving efforts by front-line managers influence employees’ attributions, attitudes and behavior towards digitalization. Through a single case study in an organization implementing a digital assessment tool, the sensemaking, sensegiving, and attributions within four operational teams were analyzed.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/88052
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