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Measuring Organizational Routines : A Quantitative Way to Measure Organizational Routines

Bonvanie, M.R. (2021) Measuring Organizational Routines : A Quantitative Way to Measure Organizational Routines.

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Abstract:The theory of routine dynamics provides an important lens in understanding organizational processes. These routines consist out of the ostensive and performative aspects, which are the script behind the routine and the actual performance of this script. Currently, measurements of these aspects are qualitative, very labor intensive, and cannot always assess the complete routine. However, being able to completely measure these routines gives important insights into organizational processes and mechanisms. Therefore, the aim of this paper was to create a quantitative measurement tool to measure the performative and ostensive aspects, following the eight steps of constructing new instruments as proposed by DeVellis (2003). To do so, four interviews were conducted to gather sufficient information about the two aspects within hospitality routines. Consequently, the measurement tool was created, consisting of items about the performative and ostensive aspects of these routines. Afterwards, data was collected and analyzed using Principal Component Analysis. This resulted in seven factors per routine, representing subroutines of their main routine. These factors consisted of both performative and ostensive items, covering the general actions performed and needed within the routines. However, the items about the details of the routine were omitted during the analysis. Therefore, to increase the specificity of quantitative measurements and keep participants dedicated, it is recommended to use a diary study design with dichotomous items about specific routines. With these recommendations in mind, it is expected to overcome the barriers which the current measurements of the performative and ostensive aspects of organizational routines are facing.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Educational Science and Technology MSc (60023)
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