University of Twente Student Theses
The dual role of line managers in the implementation of a semi-digital HR tool : how does a line manager’s personal sensemaking process influence his/her sensegiving procedure in the implementation of a semi-digital HR tool?
Nolting, J. (2021) The dual role of line managers in the implementation of a semi-digital HR tool : how does a line manager’s personal sensemaking process influence his/her sensegiving procedure in the implementation of a semi-digital HR tool?
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| Abstract: | Via a single-case study and qualitative research methods in the form of semi-structured interviews, this study researches how a line manager’s personal sensemaking process influences his sensegiving procedure in the implementation of a semi-digital HR tool. It appears that the line manager’s sensegiving process seems to be influenced by his personal sensemaking mainly regarding attributed status, feeling of involvement, and personal convictions. Also, external factors such as size of the line manager’s team were found to have an impact on the line manager’s sensegiving procedure. Also, line managers are either positioned as managers or employees which leaves them no choice but to either make sense or give sense. Positioning the line managers in the strategic role of paradox navigators could help increase the efficiency of line managers during digitalization as it would allow the line manager to overtake an objective viewpoint outside of his conventional roles. Practically, the findings of this study suggest that during digitalization an organization should bear in mind that the line manager’s personal frames - meaning his personal beliefs about something based upon past experiences - should be aligned with the organizational frame to make the introduction of the semi-digital HR tool more likely to be successful. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/88144 |
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