University of Twente Student Theses


Ready for Takeoff? : The Application of Human Readiness Levels (HRL)

Moens, L.L. (2021) Ready for Takeoff? : The Application of Human Readiness Levels (HRL).

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Abstract:In order to mitigate HF-related risk and prevent costly late-stage design changes, it is crucial to include Human Factors (HF) throughout the development and validation process of new socio-technical (sub)systems. The Technology Readiness Levels (TRL) scale proved to be helpful as a systematic method for measuring the maturity of technology but incapable of capturing the human-related aspects of technology development. Previous research developed an initial Human Readiness Levels (HRL) framework to complement the existing TRL. Although first introduced in 2010, the HRL still has not been adopted by system development experts and project managers. The present work compared the most recent HRL framework to five systems development projects, four established validation frameworks and the experience of a seasoned project manager. Additionally, it compared the HRL to the Cognitive Systems Engineering (CSE) approach. This comparative analysis aimed to identify the gap and overlap between the HRL and currently-accepted practices. Consequently, 23 points of improvement for the HRL were identified and subsequently used to redesign the HRL framework. The adapted framework was then subjected to a user test. In total, five HF experts from different industries used the HRL in a think-aloud interview. The resulting conclusions with regards to the HRL's utility and usability are discussed. The outputs of the present work can be used to create an HRL that is useful and user-friendly and thereby increase its chance of receiving widespread adoption, like the TRL.
Item Type:Essay (Master)
Deep Blue, Rome, Italy
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:50 technical science in general, 70 social sciences in general, 77 psychology
Programme:Psychology MSc (66604)
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