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Implementation of chatbots for the job selection : advantages and disadvantages

Marinelli, Giorgia (2021) Implementation of chatbots for the job selection : advantages and disadvantages.

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Abstract:Currently, in a highly competitive global market where “the war for talent” takes place, companies are always more looking for new and innovative solutions that strengthen their selection processes. This research wants to investigate and explore where it is more profitable designing and inserting chatbots considering the different stages of the selection process, focusing attention on chatbot’s advantages and disadvantages of its implementation. A qualitative research method was adopted, in order to identify and understand in which stages of the selection process chatbots are most suitable to be implemented. A certain number of interviews with multiple HR professionals from different companies were conducted and then codified through the software program ATLAS.ti. Interesting results emerged, given that none of these companies adopts AI tools. Indeed, each HR professional described the proper selection process of the company, hypothesizing the implementation of a chatbot throughout it, coming to different conclusions. Since the answer to the research question is not so obvious and predictable, the successful implementation of a new technology needs to be properly accepted by those who will get in touch with it, showing a positive attitude. In other words, it is not just a question of understanding in which stages of the selection process chatbots are most suitable to implement, but also whether the company feels ready for the change it will bring.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/88160
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