University of Twente Student Theses


Designing a user-centred feedback system that fosters creativity

Spaargaren, Rochelle (2021) Designing a user-centred feedback system that fosters creativity.

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Abstract:To improve applications, it has become increasingly more common for companies to ask users for their feedback. EatMyRide, a nutrition tracking and planning application for cyclists, wants to improve its application by gaining feedback from its users and validation on their ideas. To do this, they were looking for a feedback system that fosters creativity and from a user-centered approach. For creating this feedback system, literature research was done into the two key factors: feedback systems and fostering creativity. Next to literature research existing companies that use feedback and feedback platforms, as well as similar applications to the EatMyRide application, have been analyzed. Following this research, multiple concepts were created, and lo-fi prototypes were made. These concepts differentiated between validating ideas or gathering general feedback that fosters creativity. These concepts were first re-evaluated and further specificated before realizing the prototype. During the realization of the prototype, it was tested and evaluated with multiple users. Most suggestions were implemented and led to a final prototype that was evaluated, during this evaluation the EatMyRide viewed the feedback system as a promising and valuable prototype that would help them create a more user-centered application.
Item Type:Essay (Bachelor)
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:54 computer science
Programme:Creative Technology BSc (50447)
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