Measuring performance objectives of "Planning" department at Emons Group

The research has been conducted for Emons Group B.V, which is a logistics company specialized in the transportation of different type of goods throughout the Europe. The main focus of the research is to design a model which makes possible the performance measurement at the planning department. Therefore, the main research question for this thesis is as follows. “How can the performance be measured at the planning department at Emons group?” For this thesis, the MPSM model was used. Firstly, a problem cluster was designed for the purpose of defining the core problem which resulted to be “lack of measurement tools for improvements”. After that, a description to the research design is provided followed by all the research questions for every step of MPSM.