University of Twente Student Theses


Chatbots and the employee selection process: what lies ahead?

Chiarizia, Stefano (2021) Chatbots and the employee selection process: what lies ahead?

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Abstract:In several decades, the use of Chatbots and IT has increased in exponential way. This led to a competitive advantage for organizations and acquisition of talents, within a continuous evolution of Human-Robots communication. Since the HRM functions can and cannot be outsourced to computer programs, this study aims to analyze the literature to understand the use of Chatbots in the selection process, and what HRM functions can be outsourced or not to Chatbots. For this reason, we have proposed the research question as follows: “Which of the selection processes are (im)possible to outsource to a chatbot?”. To answer the proposal research question, studies from three decades have been used, from 1988 to 2021.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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