University of Twente Student Theses


The alignment between business departments and the IT by means of processes

Graf zu Ortenburg, C.A.A. (2021) The alignment between business departments and the IT by means of processes.

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Abstract:Many companies face the same critical problem, missing cooperation of Business and IT departments. They underestimate the business value which is created through IT. This research identifies firstly through literature and secondly through a case study the business process as the critical success factor of this collaboration. Shared processes provide a starting point and a shared vision of an operation by transferring knowledge in both directions standardised. The high level of innovation by organizations nowadays is not only applicable to their products or services, but in addition, internally, the enterprises must stay innovative. Many enterprises employ their own IT to deploy new systems and improve existing ones constantly. The collaboration of Business and IT is often not optimal, resulting in inefficient processes for changes or incidents or, more generally, innovation enabled by the IT. Business departments and IT see themselves more as customers and service providers than as one individual part of the same cooperation.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management BSc (56994)
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