University of Twente Student Theses


Factors influencing the level of purchase-to-pay and contract management maturity of Dutch hospitals

Moonen, D.J.T. (2021) Factors influencing the level of purchase-to-pay and contract management maturity of Dutch hospitals.

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Abstract:Throughout the years, hospitals have been dealing with annually increasing healthcare costs. At the same time, a limited budget and a strong focus on savings require hospitals to be efficient with their resources. Previous studies indicated that organizations with a higher level of purchasing maturity can cope more easily with cost related issues due to a higher level of efficiency. However, limited information is known about how hospitals can advance in their level of purchasing maturity. Therefore, the main goal of this study is to identify what factors influence the level of purchasing maturity of hospitals, in particular purchase-to-pay and contract management maturity. Overall, the results indicate that organizational factors are perceived by purchasers, consultants, and specialists to be the most influencing on the level of purchasing maturity. In particular an organizations available resources, strategy, and culture have been emphasized. In addition to the factors identified in the literature review, five new factors have been identified to be of influence on the level of purchasing maturity, namely organizational awareness, strategy, external cooperation, crisis, and location. However, the factors competitive pressure and size did not receive support from the participants, deviating from the literature review.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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