University of Twente Student Theses


The handling of in- and outflow of information between different departments of small and medium-sized enterprises

Woudstra, S (2021) The handling of in- and outflow of information between different departments of small and medium-sized enterprises.

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Abstract:Sharing knowledge among different departments who work on the same project within a company is a component of effective management of organisational knowledge. Despite the cognition from companies that sharing knowledge is important and will lead to an improved and efficient working method, there are various reasons why there are limitations towards sharing knowledge and why organisations have problems being as efficient as possible towards knowledge management. This article focuses on finding out what those limitations are and how these limitations can be overthrown to make the best out of knowledge management possible. By using a single-case study and a qualitative research design within a small and medium-sized enterprise, the revealing of potential or present problems can be identified. By analysing 13 interviews for the case company, findings show that time, lack of infrastructure, individual expertise, organisational structure and monitoring of employees from the management are main components why sharing knowledge is lacking. Changing a sharing knowledge culture is difficult but needs to be approached by all managers to give a company competitive advantage. As existing literature does not offer sufficient information about the sharing knowledge process within SME’s and their barriers. This research aims to provide an addition to fill this scientific gap in the research of sharing knowledge and knowledge management. A limitation of this research is the use of only one company and the limited availability of interviewees, which makes this research less reliable.
Item Type:Essay (Master)
Loohuis Installatietechniek, Almelo
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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