University of Twente Student Theses


Designing Human-Agent-Teaming for First Responders

Beuker, Tatjana (2021) Designing Human-Agent-Teaming for First Responders.

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Abstract:To assist First Responders (FRs) during the mitigation of disasters that involve chemical hazardous substances, a technological advanced system, the Chemical Hazard Tool, is being developed. It will display information about a current and predicted gas cloud distribution by using constantly updated input from meteorological services, chemical sensors, and FRs. In this thesis we assess how the teamwork between the FR and the Chemical Hazard Tool, representing a Human-Agent Team (HAT), should be designed to facilitate decision making during the mitigation of dynamic mission evolvements. For this purpose, we created three Team Design Patterns (TDPs), each assigning different roles and responsibilities to the FR and the Chemical Hazard Tool. The three TDPs are named after the role the Chemical Hazard Tool takes on in each of the collaboration styles: Informing Agent, Advising Agent and Deciding Agent. The three TDPs were evaluated by FRs (N = 19) in an online survey which showed a low fidelity simulation of how the collaboration with each AI agent would look like. Results of this formative evaluation show that all three TDPs have their legitimacy and that there is no uniform consensus on the most suitable option. Preferences for TDPs indicated by the FRs varied depending on the task at hand, the circumstances of the disaster and the specialization of the FR. This leads to recommending a design solution in which the Chemical Hazard Tool can change from one TDP to the other depending on the FR and the decision the Chemical Hazard Tool is assisting with. Additionally, FRs indicated that trust, reliability and sufficient explanation of the underlying decision model are important factors that influence which TDP they prefer. Further it is discussed that employing the method of TDPs resulted useful to communicate design choices and to actively involve end-users early in the design process.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
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