University of Twente Student Theses


The use of digital technologies in purchasing and contract management of public organisations

Weenink, Alicia (2022) The use of digital technologies in purchasing and contract management of public organisations.

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Abstract:Research shows that digital technologies can have a positive impact on purchasing and contract management activities in a public organisation. The research concludes that e-Tendering Software, API Management Software, BI, Cloud Computing, OCR, Blockchain, IoT, RPA, and AI can all be applied in the phases of the PPM. However, some applications are more effective compared to others. Based on the results, the effort/impact matrix in paragraph 5.2 provides an overview of the required effort and the impact the digital technology has on the organisation. The results show that Cloud Computing must be the first step. Only when the organisation works in the cloud, more digital technologies can be applied. Subsequently, RPA and AI have the highest impact on the organisation and are therefore considered to be the most promising technologies. Both technologies can be applied in several stages of the PPM. RPA helps organisations to reduce repetitive administrative tasks. However, this technology only performs rule-based, wellstructured tasks. On the contrary, AI is self-learning and continues to develop based on performances and is, therefore, able to perform activities that require human thinking.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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