University of Twente Student Theses


Disturbance Maintenance Labor Hour Modeling

Traas, Max (2022) Disturbance Maintenance Labor Hour Modeling.

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Full Text Status:Access to this publication is restricted
Embargo date:14 January 2024
Abstract:This summary presents an assignment offered by ASML, specifically the Customer Support department. Customer Support has the responsibility to organize the engineer teams that maintain ASML machines on customer production sites. The engineer teams are filled with a certain amount of service engineers, depending how many labor hours it costs to maintain a machine a year. In a few years ASML plans on releasing a brand new machine to the market, the EXE:5000. For this machine Customer Support wants to estimate the total amount of Labor hours required to maintain it for a year, to be able to determine how many engineers they need to train to maintain a single EXE:5000 on a customer site.
Item Type:Essay (Bachelor)
ASML, Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:01 general works, 85 business administration, organizational science
Programme:Industrial Engineering and Management BSc (56994)
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