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Effective line manager behaviours that stimulate innovative work behaviour of employees in the three different phases of IWB : idea generation, idea promotion and idea realization at knowledge intensive service-oriented organizations.

Grobben, Emma (2022) Effective line manager behaviours that stimulate innovative work behaviour of employees in the three different phases of IWB : idea generation, idea promotion and idea realization at knowledge intensive service-oriented organizations.

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Abstract:Purpose – This research aims to get a deeper insight into which line manager behaviours positively influence the three dimensions of the Innovative Work Behaviour (IWB) process. It aims to make the line managers’ role in innovation clearer by emphasizing how to stimulate employees in idea generation, idea promotion and idea realization in knowledge intensive service-oriented organizations. Methods – This research adopted a case study design, combining qualitative and quantitative methods. A research model was created based on an extensive literature review, eight interviews were conducted with several employees and managers, based on this the research model was adjusted. This model was tested using an online questionnaire with 120 respondents to find the relative importance of the behaviours using quantitative data. Results – It was found that inspirational and personal advising was effective in all phases, finding sponsors and resources was effective in idea promotion and realization and structuring and facilitating was effective in idea realization. These results also imply that the role of the supervisor becomes more complex over time, with more behaviours needed in the later phases of IWB. Implications – Theoretically, this research found different leadership behaviours to be effective in idea generation, idea promotion and idea realization. In addition, it was found that the role of the leader in the process of IWB becomes more complex over time, with the most effective leadership behaviours being cumulative across the phases. Practically, this research can assist organizations in training, developing and selecting the managers with the skills to let innovations flourish within the organization. Value – This research will give the line managers helpful insights on how to ‘manage’ innovations within their team effectively. In addition, this research is one of the first to find that the role of the supervisor is cumulative and increasingly complex over time.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:https://purl.utwente.nl/essays/89413
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