University of Twente Student Theses
The effect of judgment errors on perceived levels of trust, rapport and provided (accurate) information in suspect interviews
Jansen, Rien (2022) The effect of judgment errors on perceived levels of trust, rapport and provided (accurate) information in suspect interviews.
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| Abstract: | Previous research suggests that judgment errors made by police officers affect suspects in suspect interviews. It was found, among other things, that the making of communication errors has a positive effect on the provided information by the suspect, but a negative effect on the perceived trust and quality of relationship between interviewer and suspect. This study further elaborates on this by exploring whether there is a difference when the interviewer makes this error intentionally or not. Additionally, the effect of an intentional communication error with either an accusatorial or investigative interviewing style is also investigated. The participants (N =150) were assigned to one of six experimental conditions. Participants had to imagine that they were being accused of shoplifting, and were instructed to deny this crime, after which they were interviewed. The findings indicate that making judgment errors has a positive effect on the provided accuracy of information, but not on perceived levels of rapport and trust and provided quantity of information. Intentionality of the communication error did not seem to have an effect on the variables, nor does the combination of interview style with intentionality. A main effect of interview style was found, indicating that when an investigative style of interviewing is used, higher levels of rapport, trust, and provided quantity of information was measured in comparison to when an accusatorial style of interviewing was used. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 77 psychology |
| Programme: | Psychology MSc (66604) |
| Link to this item: | https://purl.utwente.nl/essays/89548 |
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